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Support It
Support It
BASE PLANS FROM
$4,800
Support It injects any project with
quality control best practices. Our teams
can support businesses during platform.
development and in production scenarios.
*Pricing is based on specific plan deliverables
We can help you create the
perfect Support It plan.
Plan Options
Deliverables
*Examples only
BASE
Test Plan Maintenance
Production Bug Triage
Test Suite Creation
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STANDARD
Project Management
Customer Tech Support
Product Development
INCLUDES
Base plan deliverables
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ENHANCED
White Label Solutions
Technical Documentation
Developer or Partner Support
INCLUDES
Base & Standard plan deliverables
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1Up Nutrition
1UP Nutrition is a trusted brand for
nutritional supplements, meal
planning and fitness challenges.
Jupiter manages production bug triage
and ongoing product development.
Deliverables
Customer Tech Support
Companies who deliver customer
solutions online, require tight
integration between platform
engineers and customer success
staff to deliver effective support to
customers. We have experience
developing solutions that integrate
existing customer success systems
into QA process.
Production Bug Triage
We can provide a project manager
to support the implementation
of QA process and deliverables
where necessary, based on client
need.
Technical Documentation
Sometimes clients need an existing
application reviewed and
documented. Often a Build It
delivery may feature a specific type
of code or training documentation.
When custom CMS or platform tools
are delivered, companion docs are
commonly recommended.
Developer or Partner Support
Larger companies with partner
communities that include software
engineers, and other technologists
require support for bug reporting
and to direct customers to
solutions or resources that may
unblock their implementation.
Test Suite Creation
For many clients, we create a suite of
test plans for new or existing code
that requires QA coverage during
engineering or as part of production
bug triage efforts. We generally use
a test management tool such as
Cypress or selenium, in conjunction
with a tool like JIRA or Click Up.
White Label Solutions
Many clients work in a complex
brand environment where platform
staff must be responsive to
customer and end-user needs
while being mindful of brand
or customer context.
Project Management
Whether you’re running an existing,
well established SaaS platform, a
high traffic content site, or have
responsibility for critical system
integrations, our QA leadership
can help to establish a role for QA
in your organization — improving
quality and customer experience.
Product Development
The role of QA during product
development plays a critical role
in identifying functional and non-
functional features which require
enhancement for user experience.
Test Plan Maintenance
Our QA leadership can work with
inherited test plans which require
improvements or modernization,
to bring existing documentation
into alignment with current ,
software, process or organizational
needs.
Let’s get started!